Privacy Policy

Depending on how you interact with us, we may collect:

• Your name
• Telephone number
• Email address
• Property address
• Details about the work you require
• Quotation and booking information
• Payment and invoice information
• Communications between you and our business
• Photographs relating to the work, where appropriate
• Technical website information such as IP address where applicable

We may use your information to:

• Respond to enquiries
• Discuss and assess work you would like us to carry out
• Prepare quotations
• Schedule appointments
• Provide our services
• Purchase or arrange materials
• Issue invoices and process payments
• Communicate with you about your booking
• Handle complaints
• Maintain appropriate business records
• Comply with legal, tax and accounting requirements
• Operate, secure and improve our website and services
• Publish photographs or video of completed work where the customer has given permission

Depending on the circumstances, we may process your personal information because it is necessary to take steps at your request before entering into a contract, perform a contract with you, comply with a legal obligation, pursue legitimate business interests, or because you have given consent where consent is required.

We do not sell customer personal information. We may share information where reasonably necessary with service providers that help us operate our business, including payment providers, accounting or bookkeeping services, website and hosting providers, IT or software providers, suppliers and professional advisers.

Our website is hosted using Vercel. Website hosting and infrastructure services may process technical information required to deliver and secure the website.

If you choose to contact us through WhatsApp, your communications are also processed by WhatsApp and Meta in accordance with their own privacy practices.

Information may also be disclosed where required by law or by a competent authority.

Some service providers used to operate this website may process information outside the United Kingdom. Where personal information is transferred internationally, appropriate safeguards will be used where required by applicable data protection law.

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including applicable legal, accounting, tax, contractual and dispute-resolution requirements. Retention periods may vary depending on the type of information.

We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse or disclosure. However, no method of electronic storage or transmission can be guaranteed to be completely secure.

M.W HOME IMPROVEMENTS (PVT) LIMITED is the data controller for personal information processed by the business.

Depending on the circumstances and applicable law, you may have rights relating to your personal information, including:

• Requesting access to your personal information
• Requesting correction of inaccurate information
• Requesting deletion where applicable
• Objecting to certain processing
• Requesting restriction of processing
• Requesting data portability where applicable
• Withdrawing consent where processing is based on consent
• Complaining to the Information Commissioner's Office

We do not currently send direct marketing communications. If this changes, personal information will only be used for direct marketing where permitted by applicable data protection and electronic communications laws, and you will be able to ask us to stop.

This website does not currently use analytics, advertising or other non-essential tracking technologies.

The website and its hosting infrastructure may use technologies that are strictly necessary for security, network delivery or essential website operation. These are not used by M.W Home Improvements for advertising or behavioural tracking.

If we introduce analytics, advertising or other non-essential technologies in the future, this policy and our consent arrangements will be reviewed before those technologies are enabled.

You can also control or delete stored website data using your browser settings.

If you have concerns about how we use your personal information, or you wish to exercise a data protection right, please contact us using the contact details shown below.

You also have the right to raise a concern with the Information Commissioner's Office where appropriate. Information about data protection rights and complaints is available from the Information Commissioner's Office at ico.org.uk.

We may update this Privacy Policy when our business practices, website, service providers or legal requirements change. The date shown at the top of this page indicates when this version was last updated.